Back a step. Can anyone help or know how long it takes to g. QuickStart, set up and connections. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Virgin Mobile. Hi there I moved house with my family and we wanted to move to Virgin Media. Try the automated service status number 0800 561 0061 to check for any faults in your area. Was told that an engineer would come out, look at the sockets and do the switchover. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Tudor. Being connected to the internet is one of the most important modern essentials in 20. My VM Router is is my office adjacent to hall. Broadband wall socket. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. TV. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Speed. Fibre Phone Switch - No dial tone or calls. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. 9. The box and cables may have been removed by the previous occupiers. These enter my house via an air brick/vent very close to. Options. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Installation: Wall socket issue. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. QuickStart, set up and connections. ThanksOverall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. SpeedThe postcode checker says it is available, a ground floor neighbour has it and there is even a poster in the building entrance above the post boxes saying Virgin broadband is available, yet there is no fibre socket in this flat. I'm at the stage where I need to plug the -. Hi @bingoman000. I've also got an old NTL phone socket so. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. My previous sky microfilter attached here. I've put the isolator cable in here as the only other suitable hole I can see is this one (again will try and post picture) but the wire do. Signals from baby monitors, fish tanks and cordless. . Browse Virgin Media Virgin Media Community. Once connected it directly to a hub, a little bit loose, but then interne. See where this Helpful. on 18-05-2022 19:55. Is there likey to be any problem with this, such as degraded of weaker. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. There is one Ethernet connection point and socket with a circle on the wall. The only things visible inside the house are: a openreach Master socket 5. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Some of the cables hanging out the wall were cut off after the house improvements. Choose the best spot for your wifi hub. I am so sorry to hear that you seem to be missing a wall socket in the home. Sometimes there is no VM wall box, just a trailing cable. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Can a - 5057222 - 2. QuickStart, set up and connections. SpeedSo I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. TiVo. Networking and WiFi. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Placed an order and the lady said we were eligible for quick start self installation. They'll then install a fibre socket inside. The wall socket I have within my home does not appear to be working. Speed. 01-02-2023 10:59 - edited 01-02-2023 11:00. Virgin Media Quickstart set up. Stream from Virgin Media. Or if the other end of the white cable is in a more useful. QuickStart, set up and connections. TV. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. I assumed - 5381512. Networking and WiFi. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Well I can't seem to find anything like that and the closest thing I can find is a. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I need to arrange for an engineer. Tuning in. Vonage 2nd line. No Virgin media wall socket JakeDobinson. Tudor. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. I have broadband kit arriving on the 29th Dec, but no Virgin socket. You might like to try giving full details here first to get some advice. Gaming Support. Virgin TV 360. All forum topics; Previous. Some install their own poles too. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Whichever is the most suitable. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. on 01-12-2022 11:22. Broadband. 0 Kudos. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Community FAQ Sign in. But I. I don't have a virgin media wall socket and this is stressing me out. We all know and love the internet and TV services that can enter our homes through entry points. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. V6. Volt. If you're happy with this and for the charge we can make the arrangements for you 🙂. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. Hi I have just moved home and have the quick start broadband, we have no wall socket available. Can I find out when our switch over will be and/or do I. Please help as I need the. It has two outputs on the left of the wall box. TV. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Getting Connected with Virgin Media is easy when you have a wall socket. Networking and WiFi. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Community; Volt. Tudor. However the wall. I have also checked outside and there is no box either on my property or on m. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. AnthonyRaw1986. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media. -a power cable for the hub's adapter. Options. Browse Virgin Media Virgin Media Community. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. . #1 I recently got Virgin broadband installed. . Received the kit and was excited to set up until I realised you need an ethernet wall socket. I can only find the TV socket. Ordered VM broadband and was recommended by the website to select the self quick install option. Volt. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Community; Volt. Just got our Virgin media hub but we have no wall socket, only an openreach phoneline socket, I'm struggling to find out how to get someone - 5109707QuickStart, set up and connections. Account - Mobile. You need to go outside and locate the brown or grey omnibox on the wall. Can I have. Very. Speed. It seems that I need an electrian to install a wall socket. Reply. Joining in Options. Help; Community FAQ Sign in. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. I cannot find a Virgin wall. . First picture is telephone socket which is now not used. These are usually provisioned from an equipment cupboard outside the flats. The Openreach sockets do not work for Virgin Media. The other is marked TV, & this is used for TV & Broadband. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. The RJ11 sockets will be redundant. May I know which one I can connect. Ordered VM broadband and was recommended by the website to select the self quick install option. in Speed Saturday; Quick install box in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayAny experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Phone line - 5 mins. I've looked for an external box but cannot find anything. Re: No wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A Virgin Media wall socket is simply a point of entry into your home. Don’t plug the power cable into a plug socket yet. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 10-02-2022 17:26. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656on 21-02-2023 17:48. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Home. My previous sky microfilter attached here. Just had self installation delivered, have no wall socket just two cables from the wall. The cables from the external box lead to a Bt open reach socket and a blank socket. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I have booked a technician but I don't know if i have to inform them about that i don't have virgin sockets. There’s even no BT wall socket. This means the Hub needs a reboot. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Has anyone had the same problem? Plug the cables into the Hub. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayAwful first impressions of Virgin Media. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). and view the images for a range of different wall box options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Only an aerial cable (pictured below) connected to a box outside my flat. Community; Volt. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. - 5201249. These enter my house via an air brick/vent very close to. Internet connectivity is one of the. on 30-12-2022 13:33. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I was never asked if I had a wall box. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I have a flashing green light on the hub itself. 1 ACCEPTED SOLUTION. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. QuickStart, set up and connections. Virgin Fibre Areas only. There are 10 types of people: those. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. virgin media internal wall box. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Let us know if there's any further issues. 4 weeks ago. Hello, I'm trying to set up my Virgin Media broadband. The cable in the second picture is the one you need to connect too. What happens if you don’t have a Virgin Media socket? If you’re a new Virgin Media customer or moving to a new home, you. We have a virgin media wall socket with an - 4353656 - 2. 1) remove the attenuator from the existing cable, plug it into back of hub. Get virgin engineer to move the wall socket. 11-11-2022 12:53 - edited 11-11-2022 12:58. Options. Does anyone know how to get this to work with my. No wall socket. Sorry to see that you have been having issues with connecting your equipment. See where this Helpful Answer was posted. 0 Kudos Reply. There should be a wall mounted box somewhere inside that has an F socket on it. . Call the pre-installation and delivery team on 0800 052 1734. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Quickstart is the quickest and easiest way to setup our services. VM BB TV Landline. But I have no Virgin Media Wall socket in my house. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but - 5218082. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. 01K; 1. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. If I couldn't get the proper wall socket, the internet is not going to be set up su. Sometimes there is no wall box, just a trailing cable. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. There is one Ethernet connection point and socket with a circle on the wall. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Could a VM engineer be boo. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. Nothing has happened. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Constant High Packet loss and broadband timeout. SpeedAs its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). VM don't use fibre inside the property. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. 85K; Tudor. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Joining in. When I proceeded to set up my Hub 3 I quickly realised that. 08K; 2. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. QuickStart, set up and connections. The isolator has a terminator cap (marked below) fitted to the open end. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. . I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. I had bought a VM broadband and used self installation but saw that my VM socket was not round. in. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. 97K; 1. to be phone lines. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. on 27-10-2022 09:24. No virgin wall socket in my house. I ve got a green light flashing from our HUB. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. Objects can block and slow WiFi. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Ju. Connect the Hub’s power cable with the blue tab. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Various cable mediums are used in modern systems to transmit data. The metal box in photo 3 looks like a likely contender. TV on the go. 3 minutes ago. You can book a technician either by phoning customer support, or waiting for staff to reply here. 84K; Tudor. No virgin media wall socket tired_man. The wall box may be branded with the logos of an old cable TV company (not VM). Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Call them up and mention it to them otherwise they more than likely won’t say anything about it. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Back a step. We have the quickstart pack but sadly cannot get broadband set up and working. Don’t plug the power cable into a plug socket yet. The Openreach sockets do not work for Virgin Media. on 27-01-2023 17:22. 13. Virgin Phone Switchover. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. The wall box may be branded with the logos of an old cable TV company (not VM). SpeedI recently applied and received the delivery for a virgin package of tv broadband. TV on the go. Second, you'll likely need a manned installation for your VM services. Virgin cables must only be provided by isolated sockets provided by Virgin Media. . Some background: I moved here in September and had ordered Virgin broadband for my move-in date. The one thats on the bottom is the one you need for Virgin. Sometimes there is no wall box, just a trailing cable. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. I was told when purchasing the broadband package that fibre was available here and already in. Subscribe to RSS Feed;. SpeedHi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. This hole will typically be up to 1cm in diameter and often positioned near your front door. on 15-02-2022 10:03. Gaming Support. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Plug the cables into the Hub. Thanks! Regards, Bilal. - 5156068. My Virgin Media App. Community; Volt. Volt. I’ve tried calling the various numbers for help but every call seemingly fails. I cannot find a Virgin wall socket within my flat. TV. We would like to show you a description here but the site won’t allow us. on 03-08-2020 18:05. TV on the go. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Finally, they'll complete the setup to make sure it's all working. The wall box may be branded with the logos of an old cable TV company (not VM). Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Options. When your number transfers, your BT socket will go dead. Help; Virgin Media Virgin Media Community. Reply. QuickStart, set up and connections. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. It varies between the altnets. All. Sorry to hear you don't have a VM wall socket. on 22-10-2022 20:58. Koda. SpeedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. So you can either unscrew this one & push on the connector provided in the Quick Start pack. V6. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No Wall Socket for Internet and TV.